Payment webhooks

Below are the webhook types that you can receive as a payment moves through its lifecycle.

Configure the URI where you receive webhooks in Console.

All our webhooks include these headers:

Webhook bodies are encoded in JSON format with the following fields:

Webhooks may include additional fields. See the specific event webhook for more information.

payment_authorized

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This webhook is optional, and is disabled by default. It is particularly useful in geographies where banks can take a long time to notify that payments have been executed. Contact us if you would like this webhook to be enabled.

The following table includes the fields that appear in the payment_authorized notification:

{
  "type": "payment_authorized",
  "event_version": 1,
  "event_id": "c1e475a8-f838-4a35-95df-51465d66a61d",
  "payment_id": "ecad2b93-efe9-4f25-b82d-920248a9c1ad",
  "payment_method": {
    "type": "bank_transfer",
    "provider_id": "mock-payments-gb-redirect",
    "scheme_id": "faster_payments_service"
  },
  "payment_source": {
    "account_identifiers": [
      {
        "type": "sort_code_account_number",
        "sort_code": "040668",
        "account_number": "00000871"
      }
    ],
    "account_holder_name": "JOHN SANDBRIDGE"
  },
  "authorized_at": "2023-06-27T09:54:55.777Z"
    }

payment_executed

The following table includes the fields that appear in the payment_executed notification:

{
  "type": "payment_executed",
  "event_version": 1,
  "event_id": "b8d4dda0-ff2c-4d77-a6da-4615e4bad941",
  "payment_id": "60c0a60ed8d7-4e5b-ac79-401b1d8a8633",
  "executed_at": "2021-12-25T15:00:00.000Z",
  "payment_method": {
    "type": "bank_transfer",
    "provider_id": "mock-payments-gb-redirect",
    "scheme_id": "faster_payments_service"
  },
  "payment_source": {
    "account_identifiers": [
      {
        "type": "sort_code_account_number",
        "sort_code": "040668",
        "account_number": "00000871"
      }
    ],
    "account_holder_name": "JOHN SANDBRIDGE"
  }
}

{
  "type": "payment_executed",
  "event_version": 1,
  "event_id": "b8d4dda0-ff2c-4d77-a6da-4615e4bad941",
  "payment_id": "60c0a60ed8d7-4e5b-ac79-401b1d8a8633",
  "executed_at": "2021-12-25T15:00:00.000Z",
  "payment_method": {
    "type": "bank_transfer",
    "provider_id": "mock-payments-de-redirect",
    "scheme_id": "sepa_credit_transfer"
  },
  "settlement_risk":
  {
    "category": "low_risk"
  }
  }
}

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payment_source information

Payments in the authorized, executed, and failed states, including payments not made into a TrueLayer merchant account, from CMA9 banks except ob-boi include a payment_source object.

The payment_source object includes the name of the account holder and any account identifiers provided by the bank. Note that the payment_source object does not include the id field, which refers specifically to a user who pays into a merchant account.

payment_failed

The following table includes the fields that appear in the payment_failed notification:

{
  "type": "payment_failed",
  "event_version": 1,
  "event_id": "b8d4dda0-ff2c-4d77-a6da-4615e4bad941",
  "payment_id": "60c0a60ed8d7-4e5b-ac79-401b1d8a8633",
  "failed_at": "2021-12-25T15:00:00.000Z",
  "failure_stage": "authorizing",
  "failure_reason": "provider_rejected",
  "payment_method": {
    "type": "mandate",
    "mandate_id": "d65f3521-fa55-44fc-9a75-ba43456de7f2",
  },
  "payment_source": {
    "account_holder_name": "HOLDER NAME",
    "account_identifiers": [
      {
        "type": "sort_code_account_number",
        "sort_code": "111111",
        "account_number": "00000111"
      }
    ]
  }
}

payment_settled

The following table includes the fields that appear in the payment_settled notification. Note that this webhook is only available when using closed-loop payments.

{
  "type": "payment_settled",
  "event_version": 1,
  "event_id": "b8d4dda0-ff2c-4d77-a6da-4615e4bad941",
  "payment_id": "60c0a60ed8d7-4e5b-ac79-401b1d8a8633",
  "payment_method": {
    "type": "bank_transfer",
    "provider_id": "mock-payments-de-redirect",
    "scheme_id": "sepa_credit_transfer"
  },
  "settled_at": "2021-12-25T15:00:00.000Z",
  "payment_source": {
    "account_identifiers": [
      {
        "type": "iban",
        "iban": "DE79370400440532013000"
      }
    ],
    "id": "1f111d3c-9427-43be-1111-1111219d111c",
    "account_holder_name": "HOLDER NAME"
  },
  "user_id": "ec01ece1-1dbe-48f1-82b2-bce8cfa44d08"
}

payment_creditable

Sent when the payment is ready to be credited to the user, and you can grant services to your user.

By default, you receive this webhook when a payment settles. Alternatively, you can set up one or more alternative timings for each country, based on your risk appetite.

The following table includes the fields that appear in the payment_creditable notification.

Learn more about the different possible behaviours of this webhook and how to configure them.

{
  "type": "payment_creditable",
  "event_version": 1,
  "event_id": "b8d4dda0-ff2c-4d77-a6da-4615e4bad941",
  "payment_id": "60c0a60ed8d7-4e5b-ac79-401b1d8a8633",
  "creditable_at": "2023-06-13T15:00:00.000Z"
}

payment_settlement_stalled

Sent when the payment doesn't reach settled status after a specific amount of time has passed since the payment reached executed status. You specify the amount of time when you contact us to enable this webhook.

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This webhook is optional, and is disabled by default. Contact us if you would like this webhook to be enabled.

The following table includes the fields that appear in the payment_settlement_stalled notification.

{
  "type": "payment_settlement_stalled",
  "event_id": "b8d4dda0-ff2c-4d77-a6da-4615e4bad941",
  "event_version": 1,
  "payment_id": "60c0a60ed8d7-4e5b-ac79-401b1d8a8633",
  "settlement_stalled_at": "2023-06-13T15:00:00.000Z"
}

external_payment_received

You'll get the external_payment_received notification when a payment, made using a payment method not offered by TrueLayer, to a merchant account has settled in that merchant account. The following table includes the fields that appear in the notification body:

{
  "type": "external_payment_received",
  "event_version": 1,
  "event_id": "b8d4dda0-ff2c-4d77-a6da-4615e4bad941",
  "transaction_id": "7806739d-1944-44d9-a1b8-5d2cd079676b",
  "currency": "GBP",
  "amount_in_minor": 1,
  "settled_at": "2021-12-25T15:00:00.000Z",
  "merchant_account_id": "200552da-13da-43c5-a9ba-04ee1502ac57",
  "remitter": {
    "account_holder_name": "Example remitter name",
    "account_identifiers": [{
      "type": "sort_code_account_number",
      "sort_code": "12-34-56",
      "account_number": "12345678"
    },
    {
      "type": "iban",
      "iban": "GB29NWBK60161331926819"
    }],
    "reference":"Example payment reference"
  }
}

external_payment_received webhook behaviour

There are two different behaviours for the external_payment_received webhook. The behaviour depends on whether you have enabled automatic refunds for payments from external sources or not.

A external payment in the context of this webhook usally refers to the following three scenarios:

• When an existing user pays into your merchant account again using saved SCAN/IBAN details.
  For example, through a Send again button in their banking app.
• When you fund your merchant account from a corporate bank account through your SCAN/IBAN details.
• When a new and unknown user pays into your account using your merchant account's SCAN/IBAN details.

Out of the above scenarios, you likely only want to keep funds from an existing user or your corporate bank account, not an unknown user. Automatic refunds solve this problem, but you can also implement various measures to mitigate the risk of payments from external sources.

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Note that any payments that return the external_payment_received webhook have a Type of External Deposit in the Console payments view.

Behaviour with automatic refunds enabled

If automatic refunds are enabled, you usually receive no external_payment_received webhook when you receive an external payment. The reason for this is that the payment is automatically received and then refunded, so the webhook isn't surfaced.

You do however see two payments in the Console payments view:

• An External Deposit.
• An Open-Loop Payout, which is sent 1 hour after the initial External Deposit.

However, in some cases, the payout to refund a payment is blocked or rejected by the remitter bank (for example, if the account was closed). In this case you receive the external_payment_received webhook, and another External Deposit displays in Console. You can search in Console for external deposits with the search bar, or by filtering by payment type.

Default behaviour without automatic refunds enabled

By default, without automatic refunds enabled, you receive the external_payment_received webhook for each payment from an external source. Each of these payments have a Type of External Deposit in the Console payments view.

If you're receiving external_payment_received payments, there are a number of approaches you can take to handle these:

• Enable automatic refunds for your integration.
• Create an allowlist of bank details you want to accept payments from.
• Flag external deposits for manual review.
• Develop your own logic to automatically return external payments as an open-loop payout, by either using the information in the external_payment_received webhook, or that you receive from the /transactions endpoint.

payment_reversed

After funds arrive into your merchant account, and a payment settles, sometimes the payment can be reversed. This means that the funds are automatically sent back to the user.

The payment reversal webhook will let you know when this has happened.

{
  "type": "payment_reversed",
  "event_version": 1,
  "event_id": "744b2fbe-9000-4eca-be1c-eee11120a096",
  "payment_id": "039f4e28-8f5b-4d81-8089-61a90df61214",
  "metadata": {
    "WMbReElDgIrPY2XL2rx0rlvvenuQU8bSIwwiTeMHlIHsWT6rksA1IuB2nTeBtEgatynHoBFVlmf3gWvHnXZNxm8NH7NWUk4rz4D4FPYydT3peeOwyXgYE2xvH7VK9EZpCVpS8Cy2KRGtJQYNWAq9": "mjssd94QlFTtN7NGxwHQ",
    "GkyDLvZ03F51P5uzX7q6qFcdcYz5Bd9xEQuc2vesynZNMkyasfBwCcsZ5RukUSqsZJn3pdoHp3R4p7uVnPTXa6LpTmSOB9cPjeeFzqSaI32XI17RtQxrmP3lqYRS7rAbLQJTwCeVoIPgNPOnOQp9vTfuyaeJil0MhZc7dOOkRMp0wwaNUP4wmjNHTRlSTUQu8lWtyP2p6wkoJ8nEUPfNTEMqVFuugmeNE8EbcimXqokQVxR9dtxlzzvzjJPrhYeA40Kkm0JbScCYuhlVmoLPooVXhL3LoKuYweufm4wo3": "XfPDALsbPk45mzElYJDJVnqt"
  },
  "reversed_at": "2025-04-04T12:20:10.448Z"
}

payment_funds_received

You receive this webhook when a Direct Debit payment arrives in your merchant account. Note that the payment can still be reversed at this stage.