Refund payments in Console

A refund is a payment, or multiple payments, that can add up to the total value of an initial pay-in in your merchant account.

If integrated through the TrueLayer API, refunds are issued using the /v3/payments/{id}/refunds endpoint.

However, you can also issue refunds for payments from the payments view in Console without the need to integrate with the endpoint.

Requirements

A person signed into your application in Console can only issue a refund if they have:

• The Owner, Admin or Payments Operator role in the application.
• Set up multi-factor authentication (MFA) for their Console account. If you do not have MFA enabled, configure it from the User settings page or from the payments view.

Refund a payment

To refund a payment:

1. Click the payment in the payments view to select it.
   The right sidebar shows details of the payment.
2. If you are authenticated with MFA, a Refund button displays. Otherwise, you need to sign in before it displays.
   A modal opens in the payments view that enables you to do this. You can also sign in using the
   When you sign in with MFA, a 5 minute session starts during which you can refund payments. After 5 minutes, you need to authenticate again.

3. A dialog displays. Enter the amount of the original payment to refund.
   The amount of money refunded cannot be more than the amount of the original payment.

3. Click Refund.
   A confirmation modal shows the payment details. The refund also displays in the payments view if successful.