Refund payments in Console
Refund payments in Console with minimal integration required.
A refund is a payment, or multiple payments, that can add up to the total value of an initial pay-in in your merchant account.
If integrated through the TrueLayer API, refunds are issued using the /v3/payments/{id}/refunds
endpoint.
However, you can also issue refunds for payments from the payments view in Console without the need to integrate with the endpoint.
Requirements
A person signed into your application in Console can only issue a refund if they have:
- The Owner or Admin role in the application.
- Set up multi-factor authentication (MFA) for their Console account. If you do not have MFA enabled, configure it from the User settings page or from the payments view.
Refund a payment
To refund a payment:
- Click the payment in the payments view to select it.
The right sidebar shows details of the payment. - If you are authenticated with MFA, a Refund button displays. Otherwise, you need to sign in before it displays. A modal opens in the payments view that enables you to do this. You can also sign in using the
When you sign in with MFA, a 5 minute session starts during which you can refund payments. After 5 minutes, you need to authenticate again.

Sign in with MFA using the modal that opens
- A dialog displays. Enter the amount of the original payment to refund.
The amount of money refunded cannot be more than the amount of the original payment.

- Click Refund.
A confirmation modal shows the payment details. The refund also displays in the payments view if successful.
Updated 17 days ago